Car Insurance

having insured a car with One Call Insurance SErvices just 7 days ago we are experiencing difficulties with the company i.e. purchased a fully comprehensive policy but third party policy issued, have had to chase them for the insurance document (which is why after 7 days we realise that third party insurance has been applied), dreadful customer service, and now they are trying to wiggle out of the 14 day cool off period. We have definately been missold a policy and we have asked to hear or to have transcripts of the calls we have made to the company, but suprise, suprise their systems are down and they cannot oblige!! We are now in touch with the Financial Ombudsmans Service re pursuing a complaint if the company continue to squirm out of their legal responsibilities.